As advancements in aesthetic dentistry continue to evolve, so does the role of the dental assistant. Building strong patient connections and understanding their goals create opportunities for open, honest conversations about treatment expectations. Case acceptance becomes effortless when we know the right questions to ask and how to present treatment effectively.
This course guides dental teams through essential steps in records gathering, treatment planning, and case presentation, integrating whitening and esthetic procedures to enhance patient outcomes and practice growth.
What You Will Learn:
1. Optimizing the New Patient Experience – Learn how to schedule and structure appointments to gather esthetic, occlusal, biologic, and clinical information efficiently.
2. Enhancing Patient Communication – Master the art of asking the right questions to uncover patients’ needs, desires, and concerns.
3. Presenting Treatment Effectively – Understand the sequencing of dental procedures to ensure optimal results while accommodating patients’ time and expectations.
By the end of this course, dental professionals will have the confidence and skills to seamlessly integrate whitening and esthetic treatments into their workflow, ultimately increasing case acceptance and patient satisfaction.
Published March 20, 2025. Credit valid for threee (3) years from Published Date
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Shannon Pace Brinker, CDA
Shannon Pace Brinker, CDA, is a national and international speaker, published author and practicing dental assistant for over 30 years. She has published over 200 articles in regard to clinical application and taught thousands of dental assistants across the U.S. and Canada. She has her own publication for dental assistants “From Our Side Of The Chair”®. She has started one of the first online platforms designated for dental assistants called the Academy of Chairside Assisting®. Shannon and her team of dental assistant trainers have taught over 60,000 dental assistants over the last six years on clinical application for the dental assistant. Shannon has taught at the Nash Institute, Dawson Academy, and Spear Education, instructing through both lectures and hands-on programs. Shannon has a column in Dental Product Report for team evaluation of dental products and materials.
